Question 1

How do I deposit?

Accepted Answer

Sign in and open your Profile or click the + next to your balance. Copy the deposit address shown — it's unique to your account. In your external wallet, select USDT on the TRC-20 network and send to that address. Your balance updates automatically after the required network confirmations.

Question 2

How long do deposits take?

Accepted Answer

TRC-20 confirmations typically complete within one to three minutes. During periods of network congestion this can extend to ten minutes or more.

Question 3

Why TRC-20 only?

Accepted Answer

TRC-20 offers fast confirmations and very low network fees, which lets us credit small deposits without erosion by gas costs. Supporting a single network also prevents costly cross-network mistakes.

Question 4

What is the minimum deposit?

Accepted Answer

The minimum deposit is displayed on the deposit screen and may change with USDT network conditions. Deposits below the minimum may not be automatically credited.

Question 5

How long do withdrawals take?

Accepted Answer

Withdrawals are usually processed within minutes once identity verification is complete. Larger withdrawals or those flagged for review may take up to 24 hours.

Question 6

When is KYC required?

Accepted Answer

Identity verification is required prior to your first withdrawal, when cumulative deposits reach 50,000 USD equivalent, or at any time we identify a compliance need.

Question 7

What is the minimum age?

Accepted Answer

You must be at least 18 years old, or the legal gambling age in your jurisdiction — whichever is higher.

Question 8

What are House Bots?

Accepted Answer

Certain tables may include computer-controlled participants (House Bots). They are always clearly identified with a BOT badge, play with house funds, receive no information about any player's hidden cards, and operate under the same game rules as human players.

Question 9

How do I set limits or self-exclude?

Accepted Answer

Contact support@playjex.com. Requests are processed within 24 hours. See our Responsible Gambling page for the full range of tools.

Question 10

How do I contact support?

Accepted Answer

By email at support@playjex.com, or via our Contact page.

FAQ

Deposits & Withdrawals

Account & Verification

Games & Fairness

Support & Safety