Question 1

How do I deposit?

Accepted Answer

Sign in and open your Profile, or tap the + next to your balance. Copy the USDT deposit address shown — it's unique to your account. In your external wallet, choose USDT on the TRC-20 (Tron) network and send to that address. Your credit balance updates automatically after network confirmations.

Question 2

How long do deposits take?

Accepted Answer

TRC-20 confirmations typically arrive within one to three minutes. During periods of Tron network congestion this can extend to ten minutes or more.

Question 3

Why TRC-20 only?

Accepted Answer

TRC-20 offers fast confirmations and very low network fees, which lets us credit small deposits without erosion by gas costs. Supporting a single network also prevents costly cross-network mistakes.

Question 4

What are credits?

Accepted Answer

Credits are the in-game currency used to place bets. 100 credits = 1 USDT. Deposits are converted to credits automatically, and withdrawals convert credits back to USDT.

Question 5

What is the minimum withdrawal?

Accepted Answer

The minimum withdrawal is 1,000 credits ($10). Withdrawals are sent to a TRC-20 USDT address you provide and require admin approval before being paid out.

Question 6

When can I withdraw?

Accepted Answer

To withdraw you must have wagered at least 1× your total deposits and placed at least 10 bets. Your Profile page shows live progress toward both requirements.

Question 7

How long do withdrawals take?

Accepted Answer

Once approved by admin, withdrawals are usually sent within minutes. Larger or flagged requests may take up to 24 hours.

Question 8

Do I need to submit ID (KYC)?

Accepted Answer

No routine identity documents are required. We may still request verification at any time to meet compliance or anti-fraud obligations, and payouts may be paused until it's completed.

Question 9

What is the minimum age?

Accepted Answer

You must be at least 18 years old, or the legal gambling age in your jurisdiction — whichever is higher.

Question 10

What are House Bots?

Accepted Answer

Some multiplayer tables include computer-controlled participants. They're always clearly marked with a BOT badge, play with house funds, receive no information about any player's hidden cards, and follow the exact same game rules as human players.

Question 11

Is there a referral program?

Accepted Answer

Yes. Every account has a referral link on the Referrals page. You earn commission on the wagering activity of players you refer — full terms are shown on that page.

Question 12

How do I set limits or self-exclude?

Accepted Answer

Open a support ticket from the Support page (or email support@playjex.com). Requests are actioned within 24 hours. See our Responsible Gambling page for details.

Question 13

How do I contact support?

Accepted Answer

The fastest way is to open a ticket from the in-app Support page — replies are tracked to your account. You can also email support@playjex.com or use the Contact page.

FAQ

Deposits

Withdrawals

Account & Access

Games & Fairness

Support & Safety