Privacy Policy

We collect information necessary to operate the Service, comply with our legal obligations, and protect our users. This includes:

• Account details: username, email address, password hash, date of birth, country of residence.
• Identity verification (KYC) documents: government-issued photo identification, selfie images, and — where required — proof of address.
• Wallet addresses and complete transaction history associated with your account.
• Technical data: IP address, device and browser identifiers, session logs, and gameplay records.
• Cookies and similar technologies as described below.

• To deliver, maintain, and improve the Service and process your transactions.
• To detect, prevent, and investigate fraud, collusion, multi-accounting, and other prohibited conduct.
• To comply with our legal and regulatory obligations, including anti-money-laundering (AML) and counter-terrorism-financing (CTF) requirements.
• To communicate with you about your account, transactions, security, and — where you have consented — promotions.

We share personal data only where necessary and with parties bound to appropriate confidentiality and security obligations:

• KYC / AML service providers who assist with identity verification and sanctions screening.
• Hosting, infrastructure, and analytics providers acting on our instructions.
• Regulators, law-enforcement, and courts where we are legally required to disclose.

We never sell your personal data.

We retain personal data for as long as necessary to provide the Service and to comply with applicable law. KYC and transaction records are typically retained for the minimum periods required under AML legislation, which may extend for several years after account closure.

We implement industry-standard technical and organisational measures — including encryption in transit, access controls, and regular security review — to protect your data. No online service can guarantee absolute security; you are responsible for keeping your account credentials confidential.

Subject to applicable law, you have the right to access the personal data we hold about you, to request correction of inaccurate data, and to request deletion of data that we are no longer legally required to retain. To exercise these rights, contact SUPPORT@PLAYJEX.COM.

We use strictly necessary cookies to operate the Service (such as maintaining your session) and, where permitted, analytics cookies to understand how the Service is used. You can control cookies via your browser settings; disabling essential cookies may prevent parts of the Service from functioning.

We may update this Privacy Policy from time to time. Material changes will be announced on the Service. The "Last updated" date above indicates when this Policy was last revised.

Questions or requests concerning your personal data may be sent to PLAYJEX LLC, Outid de Arriba 25, Vila-seca, Tarragona, Spain, or by email to SUPPORT@PLAYJEX.COM.